Your Insured Has A Tree Through His Roof at 2 AM, Who do You Need?

You need a contractor that's ready to roll now.  Cecil Construction (CCI) has 6 Emergency Response Crews, fully equipped with everything they need from trucks to tarps to ladders to sealants to mitigate further damage to your insured's property. 

Fast Response to Mitigate Damage,

            Fast Response to Get Estimates Back to You, 

                       Fast Response to Get Work Started.

56% of CCI's business is insurance related.  We adhere to a strict set of standards for insurance work to simplify your job and satisfy your customer.  Not only are we available for emergencies 24 hours a day, but in non-emergency situations, we're still available to meet with your client within 24 hours to get the bid and settlement process started.

Why Don't Other Contractors Meet Your Standards?

Most construction companies don't want to meet your criteria.  Most construction companies complain that insurance companies don't pay enough, the jobs are too small and, as you may have noticed, they jack up the price if the job is an insurance claim.

Xactimate Trained Estimators

CCI cut its teeth on insurance claims.  We are already a Direct Repair company for CSAA and others.  In addition to our 6 Emergency Response Crews, we have 3 Estimators trained to use Xactimate.  That means we can complete estimates within 5 days.  We get them back to you in the format you expect at a price you expect, so you can finish the settlement and close the file.  

On-Going Staff Training to Meet Insurance Industry Standards

We have monthly training sessions with our staff where we stress following appropriate procedures.  We will never say anything that would lead an insured to believe we were making some representation of coverage.   

Doing the Job Right, The CCI Guarantee

With your OK, we get to work right away, even on non-emergency work. Based on the client's availability, we always start work in no more than 5 days, usually within one day.  A Project Manager supervises every job to ensure it goes as smoothly as possible.  We let the client know what to expect, i.e., when we will start, when we will finish.  We also give them our exclusive 2-year warranty on workmanship.  All that to make sure that the job is done right and our mutual client is satisfied for a long time. 

Sincerely,

Robert Cecil
President

What if you created the perfect home repair contractor?

If you did, you might make them:

Be available 24 hours a day to help mitigate damage from storms,
Be available to meet with claimants within 24 hours to get the bid and settlement process started,
Not make any representations to insureds about what may or may not be covered,
Require them to follow insurance industry standards, like using Xactimate software, when estimating jobs.

Most construction companies won't meet your criteria, because they don't want to.  Most contractors complain that insurance companies don't pay enough, the jobs are too small and, as you may have noticed, they jack up the price if the job is an insurance claim.

CCI cut its teeth on insurance claims.  We are already the company of choice for AAA, CSAA and others.  In fact, 56% of the jobs we completed last year we done for homeowners insurance companies like yours. 

We understand your requirements and how business needs to be conducted with your clients.  We have 6 emergency crews with fully equipped trucks ready to roll 24 hours a day.   We can get to most emergencies in less than 2 hours and take action to mitigate further damage.  

Of course, we handle non-emergency claims as well.  On your request, we will contact your insured within 1 hour.  Normally, we will get to your customers property within 1 day.  Once we have visited the claim site we use Xactimate software to begin our estimate process immediately.  We usually have our estimate to you within 5 days.    We will never say anything that would lead an insured to believe we were making some representation of coverage.

After that, we make sure that the job is done right.  With your OK and the clients availability, we start work with in 5 days, usually within one day.  We let the client know what to expect, i.e., when we will start, when we will finish.  We also give them our exclusive 2-year warranty on workmanship.

Philosophy

Robert Cecil's company has been licensed for over 22 years. We owe much of our success and growth to the special relationships we have developed with insurers. We understand that both your company and your insureds are our customers. 

Attitude and Training

We know that in the eyes of the customer we represent you. Claims can be complex and emotional. Our workers are trained to be sensitive and positive when dealing with claimants. All CCI employees meet once month for training including customer service training. Our aim is to treat all customers with respect through a caring attitude that results in an extraordinarily satisfied customer for you and for us. 

Responsiveness

CCI has 6 Emergency Response Crews available 24 hours a day everyday of the year.

In an emergency we contact the customer within 1 hour.

We strive to get to the customer to mitigate any damage within 2 hours.

In non-emergency situations we get to the customer's property to inspect the damage within 24 hours or as soon as it is convenient for the customer. 

Estimating and Estimates

Whenever practical CCI will complete estimates and return them to you within 5 business days.

Estimates will be produced by a CCI trained estimator using estimation software pricing standard based on national averages adjusted for the specific location.

All estimates will include a diagram of the damaged area including measurements to the nearest inch and the location of the damage. Diagrams are kept on file at CCI and can be reviewed or sent on your request.

Photos are taken with every estimate. Photos are kept on file at CCI and can be sent to you at your request.

Estimates will be made only for areas directly damaged.

A specific cause statement will be included with each estimate.

All measurements will be made to the nearest inch.

If the CCI Estimator is suspicious of a claim, he will not discuss his concerns with the insured, but will contact the adjuster. 

Customer Interaction

CCI staff are trained to deal with customers is a sensitive and professional way and never say anything regarding coverage.

A CCI project manager supervises every job. The project manager is someone to whom either the insured or the adjuster may address any questions.

The customer will be kept informed regarding the progress of the project. Both the insured and the adjuster will be notified immediately of any issues or delays.

All CCI personnel will be presentable and professional at all times

CCI staff will wear clothing identifying them as CCI staff. 

Quality Assurance

CCI maintains a Quality Assurance program designed to ensure customer satisfaction

The CCI QA program tracks responsiveness, on-time completion, on budget completion, customer correspondence, customer issues, callbacks and change orders.

CCI follows up with a customer satisfaction survey after every job.

CCI guarantees workmanship on all projects for 2 years.